FAQ CENTER
Answers by companion type.
Yuumiu companions take different forms for different moments. Start with a companion type below for setup, everyday use, controls, and privacy basics. This FAQ Center expands as new companions launch.
🧸 Soft Companions
Character-led, screen-light companions designed for calm routines, emotional support, and everyday comfort — at home and beyond.
What are Soft Companions designed for?
Soft Companions are designed for calm routines and supportive conversation — helping people unwind, talk things through, and feel more understood in screen-light moments.
Do Soft Companions require a screen?
Soft Companions are designed for voice-first interaction. Some setup or controls may use an app, but the core experience is built to reduce screen time.
How does setup work for Soft Companions?
Setup depends on the model, but typically includes powering on, following a pairing flow, and confirming a few preferences. Product-level steps will be listed here as models launch.
What controls are available (mute/pause/permissions)?
Yuumiu is designed with quick controls (like mute/pause) and clear status cues for important states. Available controls can vary by companion and configuration.
Which Soft Companions are available now?
Availability changes as new companions launch. For the current lineup, visit the shop or product pages.
🎙️ Capture Companions
Voice-first companions built to capture key moments — meetings, ideas, and reflections — so you stay present while essentials are remembered.
What are Capture Companions designed for?
Capture Companions are designed to remember what matters in real conversations — turning key points into clearer follow-ups.
How does capture work in daily use?
Capture is designed to feel lightweight: you stay in the conversation, and the companion helps keep the essentials organized for later review. Exact behavior depends on the model and settings.
Does capture run automatically?
Capture behavior depends on the product configuration and user settings. Yuumiu is designed to provide clear control and visible cues for capture/recording states.
Where is data stored — and how do I delete it?
Storage and retention depend on product configuration and settings. Yuumiu is designed with practical controls to manage what’s saved or removed.
What about consent and recording policies?
Policies vary by location and organization. Always follow local regulations and workplace guidelines, and use capture features in ways that keep people informed and comfortable.
🖥️ Presence Companions
Desktop companions designed for focus, check-ins, and daily support — built to reduce friction and keep you grounded through the day.
What are Presence Companions designed for?
Presence Companions are designed for work and daily life: check-ins, focus support, and lightweight guidance that helps you stay steady through the day.
What does “check-in” mean in practice?
A check-in is a short, structured moment to reflect: how you’re doing, what matters next, and what you want to focus on — without turning it into a long session.
How do permissions change by context (home/work)?
Yuumiu is designed to support different contexts with configurable permissions and controls. Exact options depend on the companion and configuration.
Which Presence Companions are available now?
Presence Companions are part of the expanding Yuumiu universe. This section will add model-level details as products launch.
⌚ Wearable Companions
Always-with-you companions for life in motion — quick voice support, real-time guidance, and lightweight help wherever you are.
What are Wearable Companions designed for?
Wearable Companions are designed for fast, real-time moments — brief support, quick clarity, and guidance while you move through the day.
Do wearables work offline?
Offline capability depends on the companion and configuration. Model-level details will be listed here as products launch.
What privacy controls apply in public spaces?
Yuumiu is designed with clear cues and quick controls (like mute/pause) for important states. Settings and controls vary by companion and configuration.
Which Wearable Companions are available now?
Wearable Companions are part of the expanding Yuumiu universe. This section will add model-level details as products launch.
🛡️ Trust basics
Plain-language answers about boundaries, transparency, and control.
What is Yuumiu?
Yuumiu builds human-centered AI companions. We design companions that listen, respond, and adapt — created for emotional connection, learning, and everyday life.
Does Yuumiu browse the open web?
Yuumiu is designed with clear boundaries. It doesn’t rely on open-ended web browsing by default, which helps keep interactions more predictable and easier to trust.
What’s under the hood — and how do you approach privacy?
Yuumiu combines modern large-model intelligence (ChatGPT/Gemini-class capabilities) with Tuya’s IoT platform for reliable device connectivity and management. We aim to minimize data, be transparent about behavior, and provide practical controls for what’s saved or removed.
How do I stay in control in the moment?
Yuumiu is designed with visible cues and quick controls (like mute/pause) for important states such as listening or recording — so you stay in control.
📦 Support
Ordering, shipping, returns, and help.
Where do you ship?
Shipping availability depends on the companion and destination. Check the product page at checkout for current shipping options and regions.
How do returns work?
Return eligibility depends on the product and order conditions. Please refer to your store return policy and contact support if you need help.
How do I contact support?
Use the contact form on the website, or reply to your order confirmation email if you’re asking about a specific purchase.
Still need help?
If you didn’t find what you need, contact support. We’ll keep expanding this FAQ Center as new companions launch.