How quickly does Yuumiu reply to messages?

We usually reply to customer messages within 24–48 business hours. Wholesale, retail and media enquiries may take a little longer as we review details carefully.

Can I ask questions about my child’s Yuumiu Bear Elf pre-order here?

Yes. You can use the contact form to ask anything about your Yuumiu Bear Elf pre-order, including shipping, delivery timelines or technical setup questions.

Do you support wholesale, retail or distributor partnerships?

Yes. Yuumiu is actively exploring global partnerships with retailers, distributors and toy stores. Please choose the “Wholesale / Retail Partnership” option in the form.

Is this the right place to ask about safety and data privacy?

Yes. If you have questions about how Yuumiu uses AI, how children’s data is handled or how we design safe AI experiences for kids, you can contact us directly through this page.

Parent and child with the Yuumiu AI emotional companion bear in a Scandinavian living room

CONTACT YUUMIU · EMOTIONAL · COMPANION · SAFE AI

Talk to the team behind the AI emotional companion for kids.

Whether you are a parent, educator, retailer or media partner, we are here to answer your questions about Yuumiu Bear Elf and our future AI companions.

Customer support · Pre-order help · Wholesale & retail · Media & partnerships

GET IN TOUCH

We’d love to hear from you.

Use the form to contact the Yuumiu team about your order, pre-order, product questions or partnership ideas. We usually reply within 24–48 business hours.

Send us a message

Tell us a little about who you are and what you’d like to talk about. The more detail you share, the easier it is for us to help.

Your name *

Email address *

We’ll only use this to reply to your message.

I’m contacting you as *

Topic

Your message *

Country / region

Contact Yuumiu support & partnerships.

You can always use the form, but if you prefer email, here are the best ways to reach us.

Customer support & families

support@yuumiu.ai

For questions about Yuumiu Bear Elf, pre-orders, shipping, returns or how the AI experience works at home.

Wholesale, retail & distribution

wholesale@yuumiu.ai

For toy stores, retailers, distributors and global partners who want to bring Yuumiu to their local market.

Media & press enquiries

press@yuumiu.ai

For interviews, product reviews, editorial features or speaking opportunities about AI, children and digital wellbeing.

Where Yuumiu is available

We are building a global brand step by step, starting with English-speaking families in the US, UK and Europe, with plans to expand into more regions and languages over time.

Contact & support – quick answers.

Here are some of the most common questions parents, partners and journalists ask when they contact Yuumiu.

How quickly does the Yuumiu team usually reply?

We aim to reply within 24–48 business hours to most messages. Sometimes partnership requests or technical questions take a little longer, but we always try to answer as clearly and transparently as possible.

Can I ask about my child’s Yuumiu Bear Elf pre-order here?

Yes. If you already placed a pre-order, please include your order number and email address in the message so we can find your details quickly and give you an accurate update.

I’m a retailer or distributor. What information should I share?

Please let us know your company name, website, main markets (countries/regions), sales channels (online, offline, marketplaces) and a rough estimate of the volumes you are interested in. This helps us route your enquiry to the right person on our team.

Is this the right place to ask about safety, AI and children’s data?

Absolutely. If you have questions or concerns about how Yuumiu uses AI, how we handle children’s data or how we design safe, filtered, screen-free experiences, you can write to us here and we’ll provide as much detail as we can.